Platforms Supported
FusionPBX, Enswitch, and Genesys Cloud - all covered under one service.
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Multi-Platform Call Reporting
Call Reporting and Analytics Across Multiple Platforms
Callation delivers call reporting and analytics for FusionPBX, Enswitch, and Genesys Cloud. Get the same clear reporting and dashboard visibility, whatever system your business runs on.
Contact UsReporting Tailored to Your Platform
All businesses don't run on the same platforms, and reporting should not be a barrier to clarity. Callation gives you accurate call detail records, a clear agent performance dashboard, and business call reporting that fits your existing setup - with support for multiple leading phone system vendors. If your platform isn't listed, get in touch and we'll see if we can enable it for you.
What is included with Multi-Platform Call Reporting
What We Deliver
- Accurate call queue reporting across all platforms
- Full visibility into call abandonment rate
- Customised call centre reporting software dashboards
- PDF, CSV, and XLSX export included
The Challenge We Solve
Most cloud-based solutions for reducing manual call reporting work are built for a single platform. When your business runs on a different system, you often end up with data that doesn't reflect how your calls actually work. Callation removes that gap - reporting is configured around your setup, not the other way around.
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Formats
Standard Report Types
Four ready-to-use report types available across all supported platforms.
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Types
Whichever platform your business runs on, Callation delivers call reporting and analytics that is accurate, consistent, and easy to act on. Our call monitoring system gives your team full visibility into every call - inbound, outbound, and missed. You get the data you need, in a format that works for your business.
Call reporting software collects data from every call - who called, how long it lasted, and what happened - and turns it into reports your team can read. Callation does this for your phone system automatically.
A call detail record is the information saved for one single call - the number, time, duration, and outcome. Callation stores these so you can search and report on them anytime.
Yes. Callation lets you export reports in PDF or CSV, so you can share them or load them into other tools.
Yes. You can set up alerts for missed call tracking, long call durations, or other events, so your team finds out quickly.
No. Callation is built to be easy to use from day one. Most teams do not need training to start using the dashboards.
Callation is a cloud-based platform built to deliver clear performance insights, automated reporting, and scalable business visibility for modern organisations of all sizes, helping teams make faster, smarter and more informed decisions every day.