Groups of its size rely on efficient communications in order to thrive. For any organization using a Mitel phone system, you need the proper software or cloud technology to foresee, manage and monitor the activity of callers. We’re here to help you in that regard! The Callation Dashboard is one portion of Callation’s cloud based call management system.  It is a visualization tool that can transform raw call data into effective information you can take action on. This will help you manage performance, decrease missed calls, and improve the customer experience that you provide.

This blog will show you how to use the Callation Dashboard to improve your analytics and maximize its use in your daily business operations.

What is the Callation Dashboard?

The Callation Dashboard is a user-friendly interface that summarizes all the call activity happening in your business. It will show you the number of calls made at any moment, average answer times, and total call volumes in a simple and understandable format.  Most importantly, it allows you to act upon those metrics. You can see metrics and reporting that are close to real-time, thereby enabling you to make quick decisions for timely actions. In doing so, you can keep operations running well.

Standout Features 

1. Visual Call Statistic

The dashboard presents all call activity with visual charts and graphs, including:

• Incoming and outgoing call counts
• Missed calls and calls unanswered by the user
• Average time to answer
• Trunk usage

These visual displays allow you to quickly see trends and identify issues that may need to be addressed.

2. Flexible Reporting

Callation provides you with the opportunity to customize your reports and narrow in on the metrics which matter most to your business. You can filter by department, user and time frame so you have what’s important when you need it.

3. Updated in Near Real-Time

When updates are in near real-time, the dashboard provides your team’s current status so call activity can be monitored proactively and missed opportunities can be minimized.

4. Easy Access

As a part of a cloud based calling software, the dashboard is accessible from anywhere whether you’re in a home office, business office, or other work environment. For this reason, managers and decision-makers can access insightful data from wherever they are.

As part of a cloud based phone system, it gives businesses the flexibility to manage calls from anywhere, making it especially useful as a cloud based phone system for small business looking to stay responsive without complex setups.

5. Actionable Insight

The dashboard helps organizations take action from data, not just numbers. For instance, if certain times had a higher missed call rate, the manager could change staffing levels to match demand and improve customer service.

Maximize the Callation Dashboard Use

• Sign in and Personalize Your Display

You can access the dashboard through your Callation account online. The dashboard can be personalized by setting up the layouts and metrics to showcase the most important KPIs for your team.

• Evaluate Call Activity and Patterns

You can track incoming and outgoing calls to figure out the peak call times where you can deploy the most significant resources.

• Review Missed Call Analytics

Analyze and review the missed calls reports to understand the number of calls not being answered and have a plan to incorporate the corrective actions.

• Analyze Effectiveness by User or Department

Utilize the dashboard to measure user or team effectiveness. You can quantify the number of calls made and received and compare team Synergy and productivity to identify the highest performers and the least engaged users.

• Export and Share Reports

You can export reports for meetings or record keeping. Sharing reports of missed calls, incoming call volume, and user metrics incentives teams to work together to achieve established communication objectives.

Benefits of the Callation Dashboard

• Optimizes use of Mitel phone systems.
• Decreases missed calls while improving response time.
• Provides close to real-time information allowing proactive management.
• Customizable views and reports to meet your business expectations.
• Access it in the cloud, whether your team is onsite or remote.

If you want to go deeper into improving call performance, our blog on Mitel Reporting Metrics Every Call Center Should Track explains the key numbers that help reduce missed calls and improve response times.

Conclusion

The Callation Dashboard is more than a fancy report; it is a window into the communication performance of your business. By visualizing metrics, creating reports, and using close to real-time information, businesses can optimize their Mitel  phone system, locate and improve the customer experience, and drive operational efficiencies.

Start leveraging the Callation Dashboard today to turn your call data into insights and decisions.