Intuitive Dashboard
See all your call activity in one place. This real-time call analytics dashboard shows call volumes, missed calls, and team performance at a glance.
C
A
L
L
A
T
I
O
N
Our Product
Advanced Call Reporting Platform
Callation is a cloud-based call reporting platform that provides real-time visibility into call activity, helping teams track performance, access accurate call records, and generate automated reports for clear, data-driven decision-making.
FOUNDED
2013
EXTENSIONS SUPPORTED
125,000+
PLATFORM TYPE
Cloud Hosted
DATA RETENTION
5+ Years
Everything You Need to Manage Calls
1
2
Flexible Reporting
Run reports across extensions, groups, and resources. Filter by date, team, or call type. Your call reporting and analytics data is always ready.
3
Custom Report Creation
Callation provides full visibility into phone activity with call detail reporting software to track key metrics, build reports, and export insights easily.
4
Scheduled Reports
Schedule PDF, CSV, or XLSX reports via call reporting software daily, weekly, or monthly, delivering consistent data automatically without manual effort.
5
Intelligent Alerts
Set alerts for missed calls, long waits, and critical call events in your call centre dashboard with close to real-time notifications for faster response.
6
Call Search
Find any call in seconds. Search by extension, number, or outcome. With 5+ years of call detail records stored, you have the history to audit and spot trends.
Manage Team Productivity
Callation gives managers clear visibility into team call handling by pulling data from every extension and group to show where calls go and gaps exist. With near-real-time reporting, analytics, and scheduled reports, teams track trends, fix bottlenecks, and improve service levels for faster decisions.
Team Visibility
- How Callation pulls data from every extension and group
- Near-real-time visibility into team call handling
- Spotting gaps, bottlenecks, and trends
- Scheduled reports freeing managers from manual work
Result
Callation supports over 125,000 extensions monitored and delivers tens of thousands of notifications every month - giving businesses of every size real-time visibility into their call activity, fewer missed opportunities, and the data they need to make faster, smarter decisions.
Explore Our Case Studies
A call reporting platform gives your business a clear, reliable view of every call that comes in or goes out. Instead of chasing people for updates or working from incomplete information, your team has everything they need in one place - presented in a way that is straightforward to understand and act on.
You can view call activity by team, extension, date range, or call type - and export everything as a PDF, CSV, or Excel file to share with the right people. If the standard options do not quite fit your needs, custom reports can also be arranged to match your specific requirements.
Data refreshes every 1 to 5 minutes, so your team is always working with near-real-time information. Rather than discovering problems at the end of the day, you have the visibility to catch issues early and respond while it still matters.
Call records are kept for a minimum of 5+ years as standard - more than enough for audits, dispute resolution, or long-term performance reviews. Whether you need to look back a week or several years, the information will always be there when you need it.
All data is encrypted end-to-end from the moment it leaves your phone system to the moment it reaches your screen. Hosted securely in the cloud with access restricted to authorised users only, you can be confident your call records are protected at all times.
Callation is a cloud-based platform built to deliver clear performance insights, automated reporting, and scalable business visibility for modern organisations of all sizes, helping teams make faster, smarter and more informed decisions every day.