Our Services
Performance-Driven Call Management System
Callation delivers automated call reporting, real-time dashboards, and scheduled analytics, giving businesses clear visibility into their call activity and helping them perform at their best.
Flexible Reporting for Every Environment
Call reporting for Mitel environments
- Extension, group, resource and call accounting reports
- Configurable dashboards with real-time visibility
- Scheduled reports delivered by email – daily, weekly or monthly
- Missed call, long call and trunk utilisation alerts
- Export in PDF, CSV and XLSX formats
- 5+ year data retention as standard
- Custom reports available on request
Multi-platform call reporting
The same reporting quality extended to other telephony systems – tailored to how each platform works.
- Reporting tailored to each platform
- Customised reporting options
- Dedicated support from people who know your system
Supported Platforms
Built for Visibility. Backed by Security. Designed for You.
At Callation, we do not just provide reporting - we give businesses a call reporting platform that works the way your team actually thinks. Our cloud-based platform is built for usability, flexibility, and reliability, helping every level of your organization stay informed and act confidently on real call data.
Australian-owned data centers with end-to-end encryption
Automatic data sync — no manual exports or delays
Cloud-hosted with load-balanced network infrastructure
Role-based access so every team member sees what they need
Scalable from single-site offices to large multi-location enterprise
How Callation Works for Your Business
- 1
Turn Call Data into Insights
Capture, analyse, and report on call activity while gaining the insights needed to improve team performance, productivity, and business outcomes - 2
Configure Your Reports and Dashboards
Set up the reports and dashboards your team actually needs - by extension, group, trunk, time period, or custom KPI. Our call accounting software gives you full flexibility over what you measure and how you see it. - 3
Automate Delivery to the Right People
Callation is one of the most effective cloud-based solutions for reducing manual call reporting work - schedule reports to arrive by email in PDF, CSV, or XLSX daily, weekly, or monthly. Set alerts for missed calls or long call durations. Your team stays informed without lifting a finger. - 4
Act on the Insights
Use your data to improve team performance, reduce missed calls, manage trunk usage, and make smarter decisions across every level of your organization.
CORE FEATURES
What Makes Our Call Management System Stand Out
Callation helps businesses turn raw call data into clear, actionable insights. Our platform tracks missed opportunities, enhances team productivity, and delivers close to real-time reporting - automatically, every time.
WHO WE SERVE
Built for Businesses Across Every Industry
Callation supports organizations of all sizes across multiple industries, helping businesses get clear, reliable call reporting and insights without manual effort.
Healthcare Supervisors
Need real-time visibility to manage queues, wait times, and abandoned calls. Callation delivers call tracking for healthcare organisations - live dashboards and automated reporting that meets strict operational standards, without manual data pulling.
Veterinary & Retail Providers
Contact center managers across industries like aged care, veterinary, and optical retail rely on Callation's contact center performance dashboards to track agent performance, monitor call volumes, and identify missed call patterns - all from one unified view, updated close to real-time.
Automotive & Professional Services
High-volume call centres across industries like automotive dealerships, wealth management, and private schools need fast reporting. Advanced reporting tools and a call centre monitoring dashboard give managers real-time visibility into every call by agent, queue, extension, and time period across systems.
Words from Client
Callation gives us clear visibility into every customer interaction. The live dashboards keep our team informed in real time, and the support is outstanding. An essential tool for how we operate.
Emily Smith
Callation’s reporting across all facets of our business voice communications is invaluable – from customer trend insights to live dashboards that keep every level of the team informed. The support team is fantastic and the product just ...
Ricky Schmidt
Close to Real-time reporting, missed call visibility, and reports that come to you automatically - those are the big three. Cloud-hosted beats having servers on-site every time. Nothing to maintain, log in from anywhere, and your data is always backed up. Role-based access is worth having too, so each person only sees what's actually relevant to their job.
Yes. A live demo shows you real dashboards and actual report layouts - not just a brochure. You get to see exactly how the data is presented before committing to anything.
Cloud-based with role-based access is the answer. Each site manager sees their own location only - nothing else. Reports get emailed out automatically on whatever schedule works, daily, weekly, monthly. No one has to log in just to get a summary. No servers. No IT team needed to keep it running.
Depends on the platform. Basic systems hold a few weeks and that feels fine - until something comes up months later and there's nothing to look back at. A proper cloud reporting platform keeps records for years. Five years is standard in some cases. That's what covers you for audits, disputes, and spotting trends over time.
Three things. Can you see missed calls clearly without digging around? Can managers get their reports without logging in every single day? And can you control what each team member sees? If your team works across multiple locations, cloud-hosted isn't just better - it's the only option that actually makes sense.
Callation is a cloud-based platform built to deliver clear performance insights, automated reporting, and scalable business visibility for modern organisations of all sizes, helping teams make faster, smarter and more informed decisions every day.