Mitel Call Reporting

Purpose-built for Mitel environments - Callation delivers accurate, fast Mitel call reporting across your entire phone system, with no complicated setup required.

How Callation Supports Mitel

Callation provides comprehensive Mitel call reporting through detailed call detail records (CDRs), enabling organisations to monitor call activity, missed calls, extension performance, and trunk utilisation with accuracy and clarity. Callation is certified for MiVoice Business and listed in the official Mitel App Integrations Gallery.

What is included with Mitel Call Reporting

Call Reporting
Powerful insights from your call activity. Monitor every extension, group, trunk and resource across your entire Mitel environment, with call accounting software capabilities built in.

Custom Reporting
Tailored reports designed to match your exact business needs. Work with our team to unlock the full potential of your call data.

Real-Time Dashboards
Configurable dashboards that give you a clear view of team performance and customer interactions - without any hassle.

Scheduled Reporting and Alerts
A cloud-based call reporting platform that delivers reports to your inbox daily, weekly or monthly. Set alerts for missed calls, long calls and more. Export in PDF, CSV and XLSX.

Mitel Reporting Features

Extension, group, resource and call accounting reporting
Inbound and outbound call volumes by user and period
Missed calls, long-duration calls and trunk usage
Call Queue reporting with wait times and abandoned calls
Detailed call detail records for all calls
Standard 5+ year data retention
Export reports in PDF, CSV and XLSX formats

Why Choose Callation

Most Mitel phone systems provide limited visibility into call activity. Callation's cloud call reporting platform fills that gap, delivering real-time insights into performance, call volumes, and trends. Built for Mitel environments and multi-site organisations, it provides the reporting managers and business leaders needed to make informed decisions.

Data Retention

All call records stored for 5+ years as standard - no extra cost needed

Explore our services

Years

Export Formats

Download your Mitel call data in the format that works for your team.

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Platforms

Mitel call reporting with Callation gives you the full picture of your phone system without the complexity. No hardware to install. No long setup. Just accurate call data, delivered the way you need it, from day one. All records are stored for 5+ years as standard, and custom reports are available on request for businesses with specific needs.

Frequently Ask Questions

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What are the best call reporting tools compatible with Mitel phone systems?

The best tools connect directly to your Mitel system and pull data from every extension, group and trunk automatically. Look for a cloud-based platform that gives you scheduled reports, real-time dashboards and missed call alerts - with no hardware required.

What are the essential features of a call reporting platform?

Key features include extension and group reports, real-time dashboards, scheduled email delivery, missed call alerts and data export in PDF, CSV or XLSX. Five-year data retention and custom reporting options are also worth looking for.

How do you generate detailed call reports from Mitel communication platforms?

A cloud-based reporting platform connects to your Mitel environment and captures call detail records automatically. Reports can then be run on demand or scheduled to arrive in your inbox daily, weekly or monthly.

How can call analytics improve customer service operations?

Real-time dashboards let managers see call activity as it happens. Missed call tracking means no enquiry goes unanswered. And scheduled reports give teams the data they need to spot patterns and improve response times.

Where can I find call reporting features for Mitel phone systems?

Most Mitel resellers and channel partners can point you to a compatible reporting platform. You can also check the Mitel App Integrations Gallery, which lists solutions that have been tested and approved to work with Mitel systems.