{"id":593,"date":"2022-02-10T13:39:20","date_gmt":"2022-02-10T13:39:20","guid":{"rendered":"http:\/\/fastwpdemo.com\/newwp\/sinco\/?page_id=593"},"modified":"2026-06-25T11:02:41","modified_gmt":"2026-06-25T11:02:41","slug":"our-product","status":"publish","type":"page","link":"https:\/\/basecode.com.au\/stagingforcallation\/our-product\/","title":{"rendered":"Our Product"},"content":{"rendered":"\t\t
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Advanced Call Reporting Platform<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Callation is a cloud-based call reporting platform that provides real-time visibility into call activity, helping teams track performance, access accurate call records, and generate automated reports for clear, data-driven decision-making.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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FOUNDED<\/div>\n
2013<\/div>\n <\/div>\n <\/div>\n
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EXTENSIONS SUPPORTED<\/div>\n
125,000+<\/div>\n <\/div>\n <\/div>\n
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PLATFORM TYPE<\/div>\n
Cloud Hosted<\/div>\n <\/div>\n <\/div>\n
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DATA RETENTION<\/div>\n
5+ Years<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n \n

Everything You Need to Manage Calls<\/h3>\n\t\t\t\t \n
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Intuitive Dashboard<\/b><\/h6>\n

See all your call activity in one place. This real-time call analytics dashboard shows call volumes, missed calls, and team performance at a glance.<\/p>\n <\/div>\n <\/div> \n <\/div>\n

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Flexible Reporting<\/b><\/h6>\n

Run reports across extensions, groups, and resources. Filter by date, team, or call type. Your call reporting and analytics data is always ready.<\/p>\n <\/div>\n <\/div> \n <\/div>\n

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Custom Report Creation<\/b><\/h6>\n

Callation provides full visibility into phone activity with call detail reporting software to track key metrics, build reports, and export insights easily.<\/p>\n <\/div>\n <\/div> \n <\/div>\n

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Scheduled Reports<\/b><\/h6>\n

Schedule PDF, CSV, or XLSX reports via call reporting software daily, weekly, or monthly, delivering consistent data automatically without manual effort.<\/p>\n <\/div>\n <\/div> \n <\/div>\n

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Intelligent Alerts<\/b><\/h6>\n

Set alerts for missed calls, long waits, and critical call events in your call centre dashboard with close to real-time notifications for faster response.<\/p>\n <\/div>\n <\/div> \n <\/div>\n

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Call Search<\/b><\/h6>\n

Find any call in seconds. Search by extension, number, or outcome. With 5+ years of call detail records stored, you have the history to audit and spot trends.<\/p>\n <\/div>\n <\/div> \n <\/div>\n <\/div>\n \n

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Manage Team Productivity<\/h3>\n \n

Callation gives managers clear visibility into team call handling by pulling data from every extension and group to show where calls go and gaps exist. With near-real-time reporting, analytics, and scheduled reports, teams track trends, fix bottlenecks, and improve service levels for faster decisions.<\/p>\n <\/div>\n

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Team Visibility<\/h3> \n\t\t\t\t\t\t\t
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  • How Callation pulls data from every extension and group<\/li>\n \t
  • Near-real-time visibility into team call handling<\/li>\n \t
  • Spotting gaps, bottlenecks, and trends<\/li>\n \t
  • Scheduled reports freeing managers from manual work<\/li>\n \t <\/ul>\n <\/div>\n <\/div>\n <\/div>\n

    Result<\/h3>\n \n

    Callation supports over 125,000 extensions monitored and delivers tens of thousands of notifications every month - giving businesses of every size real-time visibility into their call activity, fewer missed opportunities, and the data they need to make faster, smarter decisions.<\/p>\n <\/div> \n <\/div>\n <\/div> \n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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    Explore Our Case Studies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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