{"id":4621,"date":"2026-06-18T18:46:24","date_gmt":"2026-06-18T18:46:24","guid":{"rendered":"https:\/\/basecode.com.au\/stagingforcallation\/?page_id=4621"},"modified":"2026-06-27T12:39:21","modified_gmt":"2026-06-27T12:39:21","slug":"multi-platform-call-reporting","status":"publish","type":"page","link":"https:\/\/basecode.com.au\/stagingforcallation\/our-services\/multi-platform-call-reporting\/","title":{"rendered":"Multi-Platform Call Reporting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4621\" class=\"elementor elementor-4621\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9813b3 e-flex e-con-boxed e-con e-parent\" data-id=\"d9813b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f2b578 elementor-widget elementor-widget-sinco_service_detail\" data-id=\"8f2b578\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sinco_service_detail.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n    <!-- \n    =============================================\n        Service Details\n    ============================================== \n    -->\n    <div class=\"service-details position-relative mt-160 mb-50 lg-mt-100 lg-mb-100\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-xl-9 col-lg-8 order-lg-1\">\n                    <div class=\"service-details-meta ps-lg-5 ms-xxl-4\">\n                                                <h1 class=\"main-title\">Call Reporting and Analytics Across Multiple Platforms\n<\/h1>\n                                                 \n                                                <p><p>Callation delivers call reporting and analytics for FusionPBX, Enswitch, and Genesys Cloud. Get the same clear reporting and dashboard visibility, whatever system your business runs on.<\/p>\n<a href=\"https:\/\/www.callation.com\/contact-us\" class=\"btn-one ripple-btn mt-30 mb-30\">Contact Us<\/a><\/p>\n                                                \n                        \n                        \n                                                <h2>Reporting Tailored to Your Platform<\/h2>\n                                                 \n                                                <p>All businesses don't run on the same platforms, and reporting should not be a barrier to clarity. Callation gives you accurate call detail records, a clear agent performance dashboard, and business call reporting that fits your existing setup - with support for multiple leading phone system vendors. If your platform isn't listed, get in touch and we'll see if we can enable it for you. <\/p>\n                                               \n                                                <img decoding=\"async\" src=\"https:\/\/basecode.com.au\/stagingforcallation\/wp-content\/uploads\/2026\/06\/Reporting-Tailored-to-Your-Platform.png\" alt=\"Awesome Image\" class=\"main-img-meta\">\n                                                \n                                                <h3 class=\"sub-title\">What is included with Multi-Platform Call Reporting<\/h3>\n                                                \n                                                <div>\n                            <div class=\"row\">\n                                                                <div class=\"col-md-6 d-flex\" data-aos=\"fade-up\">\n                                    <div class=\"block-style-ten color-two ps-2 pe-2 text-center tran3s mt-10\">\n                                        <div class=\"icon d-flex align-items-end\"><img decoding=\"async\" src=\"https:\/\/basecode.com.au\/stagingforcallation\/wp-content\/uploads\/2026\/06\/Call-reporting-01.png\" alt=\"Awesome Image\" class=\"m-auto\"><\/div>\n                                        <h6><a href=\"\"><h4>Call Reporting<\/h4>\n<p>Powerful insights from your call activity. Monitor every extension, group, trunk, and resource across your communication environment with built-in call accounting and sales reporting features.<\/p><\/a><\/h6>\n                                    <\/div> <!-- \/.block-style-ten -->\n                                <\/div>\n                                                               <div class=\"col-md-6 d-flex\" data-aos=\"fade-up\">\n                                    <div class=\"block-style-ten color-two ps-2 pe-2 text-center tran3s mt-10\">\n                                        <div class=\"icon d-flex align-items-end\"><img decoding=\"async\" src=\"https:\/\/basecode.com.au\/stagingforcallation\/wp-content\/uploads\/2026\/06\/customer-reporting-01.png\" alt=\"Awesome Image\" class=\"m-auto\"><\/div>\n                                        <h6><a href=\"\"><h4>Custom Reporting<\/h4>\n<p>Tailored reports designed to match your exact business needs. Work with our team to unlock the full potential of your call data.<\/p><\/a><\/h6>\n                                    <\/div> <!-- \/.block-style-ten -->\n                                <\/div>\n                                                               <div class=\"col-md-6 d-flex\" data-aos=\"fade-up\">\n                                    <div class=\"block-style-ten color-two ps-2 pe-2 text-center tran3s mt-10\">\n                                        <div class=\"icon d-flex align-items-end\"><img decoding=\"async\" src=\"https:\/\/basecode.com.au\/stagingforcallation\/wp-content\/uploads\/2026\/06\/Real-time-dashboard-01-1.png\" alt=\"Awesome Image\" class=\"m-auto\"><\/div>\n                                        <h6><a href=\"\"><h4>Real-Time Dashboards<\/h4>\n<p>Configurable dashboards that give you a clear view of team performance and customer interactions -  without any hassle.<\/p><\/a><\/h6>\n                                    <\/div> <!-- \/.block-style-ten -->\n                                <\/div>\n                                                               <div class=\"col-md-6 d-flex\" data-aos=\"fade-up\">\n                                    <div class=\"block-style-ten color-two ps-2 pe-2 text-center tran3s mt-10\">\n                                        <div class=\"icon d-flex align-items-end\"><img decoding=\"async\" src=\"https:\/\/basecode.com.au\/stagingforcallation\/wp-content\/uploads\/2026\/06\/Schedule-reporting-Alert-01.png\" alt=\"Awesome Image\" class=\"m-auto\"><\/div>\n                                        <h6><a href=\"\"><h4>Scheduled Reporting and Alerts<\/h4>\n<p>A cloud-based call reporting platform that delivers reports to your inbox daily, weekly or monthly. Set alerts for missed calls, long calls and more. Export in PDF, CSV and XLSX.<\/p><\/a><\/h6>\n                                    <\/div> <!-- \/.block-style-ten -->\n                                <\/div>\n                                                           <\/div>\n                        <\/div>\n                        <div class=\"mt-75 lg-mt-50\">\n                            <div class=\"row gx-xxl-5\">\n                                <div class=\"col-lg-6\">\n                                                                        <h3 class=\"sub-title\">What We Deliver<\/h3>\n                                                                        \n                                                                        <ul class=\"style-none list-item md-mb-40\">\n                                                                                <li>Accurate call queue reporting across all platforms<\/li>\n                                    \t                                        <li>Full visibility into call abandonment rate<\/li>\n                                    \t                                        <li>Customised call centre reporting software dashboards<\/li>\n                                    \t                                        <li>PDF, CSV, and XLSX export included<\/li>\n                                    \t                                    <\/ul>\n                                                                        \n                                <\/div>\n                                                                <div class=\"col-lg-6\">\n                                    <h3 class=\"sub-title\">The Challenge We Solve<\/h3>                                    <p>Most cloud-based solutions for reducing manual call reporting work are built for a single platform. When your business runs on a different system, you often end up with data that doesn't reflect how your calls actually work. Callation removes that gap - reporting is configured around your setup, not the other way around.<\/p>                                <\/div>\n                                                            <\/div>\n                        <\/div>\n                        <div class=\"mt-60 mb-20 lg-mt-40 lg-mb-10\">\n                            <div class=\"row gx-xxl-5\">\n                                                                <div class=\"col-xl-6 col-lg-12 col-md-6\">\n                                    <div class=\"block-style-fifteen mb-30\">\n                                        <div class=\"d-flex\">\n                                            <div class=\"text\">\n                                                <h6>Platforms Supported<\/h6>\n                                                <p>FusionPBX, Enswitch, and Genesys Cloud - all covered under one service.<\/p>\n                                                <a href=\"https:\/\/www.callation.com\/our-services\" class=\"details-btn\">Explore our services<\/a>\n                                            <\/div> <!-- \/.text -->\n                                            <div class=\"metric-box\">\n                                            <div class=\"metric\">\n                                                3                                            <\/div>\n                                            <div class=\"metric-label\">\n                                                Formats                                            <\/div>\n                                        <\/div>\n                                        <\/div>\n                                    <\/div> <!-- \/.block-style-fifteen -->\n                                <\/div>\n                                                                <div class=\"col-xl-6 col-lg-12 col-md-6\">\n                                    <div class=\"block-style-fifteen mb-30\">\n                                        <div class=\"d-flex\">\n                                            <div class=\"text\">\n                                                <h6>Standard Report Types<\/h6>\n                                                <p>Four ready-to-use report types available across all supported platforms.<\/p>\n                                                <a href=\"https:\/\/www.callation.com\/our-product\" class=\"details-btn\">View Platform<\/a>\n                                            <\/div> <!-- \/.text -->\n                                            <div class=\"metric-box\">\n                                            <div class=\"metric\">\n                                                4                                            <\/div>\n                                            <div class=\"metric-label\">\n                                                Types                                            <\/div>\n                                        <\/div>\n                                        <\/div>\n                                    <\/div> <!-- \/.block-style-fifteen -->\n                                <\/div>\n                                 \n                            <\/div>\n                        <\/div>\n                                                <p>Whichever platform your business runs on, Callation delivers call reporting and analytics that is accurate, consistent, and easy to act on. Our call monitoring system gives your team full visibility into every call - inbound, outbound, and missed. You get the data you need, in a format that works for your business.<\/p>\n                                            <\/div> <!-- \/.service-details-meta -->\n                <\/div>\n                                <div class=\"col-xl-3 col-lg-4 col-md-8 order-lg-0\">\n                    <div class=\"service-sidebar md-mt-60\">\n                        <div id=\"nav_menu-7\" class=\"service-widget widget_nav_menu\"><div class=\"menu-footer-service-menu-container\"><ul id=\"menu-footer-service-menu\" class=\"menu\"><li id=\"menu-item-4213\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4213\"><a href=\"https:\/\/basecode.com.au\/stagingforcallation\/our-services\/mitel-call-reporting\/\">Mitel Call Reporting<\/a><\/li>\n<li id=\"menu-item-4626\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4626\"><a href=\"https:\/\/basecode.com.au\/stagingforcallation\/our-services\/multi-platform-call-reporting\/\">Multi-Platform Call Reporting<\/a><\/li>\n<\/ul><\/div><\/div><div id=\"sinco_download_brochure-1\" class=\"service-widget widget_sinco_download_brochure\">      \t\t\n\t\t<div class=\"download-btn-group\">\n                        <a href=\"https:\/\/demo.callation.com.au\/dashboards\" target=\"_blank\" class=\"d-flex tran3s mb-15\">\n                <i class=\"bi bi-file-earmark-pdf\"><\/i>\n                <span>Live Demo<\/span>\n            <\/a>\n                                    <a href=\"https:\/\/my.callation.com.au\/login\" target=\"_blank\" class=\"d-flex tran3s mb-15\">\n                <i class=\"bi bi-file-earmark-text\"><\/i>\n                <span>Customer Login<\/span>\n            <\/a>\n                    <\/div>\n                             \n        <\/div>   \n                    <\/div> <!-- \/.service-sidebar -->\n                <\/div>\n                            <\/div>\n        <\/div>\n    <\/div> <!-- \/.service-details -->\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da741e9 e-con-full e-flex e-con e-parent\" data-id=\"da741e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39fc6ec elementor-widget elementor-widget-sinco_call_to_action_v2\" data-id=\"39fc6ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sinco_call_to_action_v2.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n    <!-- \n    =============================================\n        Fancy Short Banner Three\n    ============================================== \n    -->\n    <div class=\"fancy-short-banner-three position-relative mt-160 lg-mt-80\">\n        <div class=\"container\">\n            <div class=\"bg-wrapper\">\n                <div class=\"row align-items-center\">\n                    <div class=\"col-lg-8 m-auto\" data-aos=\"fade-up\">\n                                                <div class=\"title-style-one text-center white-vr mb-30\" data-aos=\"fade-up\">\n                            <h2 class=\"main-title\">Not Sure Which Reporting Solution Fits Your Business?<\/h2>\n                        <\/div> <!-- \/.title-style-one -->\n                                                                        <a href=\"https:\/\/www.callation.com\/contact-us\" class=\"btn-six ripple-btn\">Get in Touch<i class=\"fas fa-chevron-right\"><\/i><\/a>\n                                            <\/div>\n                <\/div>\n            <\/div> <!-- \/.bg-wrapper -->\n        <\/div> <!-- \/.container -->\n    <\/div> <!-- \/.fancy-short-banner-three -->\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19526eb e-flex e-con-boxed e-con e-parent\" data-id=\"19526eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6170d8 elementor-widget elementor-widget-sinco_our_faqs\" data-id=\"f6170d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sinco_our_faqs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t   \n\t       \n        \n    <!--\n    =====================================================\n        Feature Section Twenty\n    =====================================================\n    -->\n    <div class=\"fancy-feature-twenty position-relative mt-160 pb-100 lg-mt-100 lg-pb-70\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-lg-5\">\n                    <div class=\"block-style-five pe-xxl-5 me-xxl-5 md-pb-50\">\n                                                 <div class=\"title-style-three\">\n                            <div class=\"sc-title\"><\/div>\n                            <h2 class=\"main-title\">Frequently Ask Questions<\/h2>\n                        <\/div> <!-- \/.title-style-three -->\n                                                                         <p class=\"pt-20 pb-15\"> <br>\n <a href=\"https:\/\/demo.callation.com.au\/demo-login\/\" class=\"btn-eight ripple-btn\" target=\"_blank\">View Live Demo <\/a><\/p>\n                                                                        <a href=\"https:\/\/demo.callation.com.au\/demo-login\" class=\"btn-eight ripple-btn\"><\/a>\n                                            <\/div> <!-- \/.block-style-five -->\n                <\/div>\n\n                <div class=\"col-lg-7\">\n                    <div class=\"accordion accordion-style-one\" id=\"accordionOne\">\n                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"headingOne1\">\n                                <button class=\"accordion-button \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne1\" aria-expanded=\"false\">\n                                    What is call reporting software?                                <\/button>\n                            <\/div>\n                            <div id=\"collapseOne1\" class=\"accordion-collapse collapse show\"  data-bs-parent=\"#accordionOne\">\n                                <div class=\"accordion-body\">\n                                    <p>Call reporting software collects data from every call - who called, how long it lasted, and what happened - and turns it into reports your team can read. Callation does this for your phone system automatically. <\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"headingOne2\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne2\" aria-expanded=\"false\">\n                                    What is a call detail record?                                <\/button>\n                            <\/div>\n                            <div id=\"collapseOne2\" class=\"accordion-collapse collapse \"  data-bs-parent=\"#accordionOne\">\n                                <div class=\"accordion-body\">\n                                    <p>A call detail record is the information saved for one single call - the number, time, duration, and outcome. Callation stores these so you can search and report on them anytime. <\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"headingOne3\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne3\" aria-expanded=\"false\">\n                                    Can I export my call reports?                                <\/button>\n                            <\/div>\n                            <div id=\"collapseOne3\" class=\"accordion-collapse collapse \"  data-bs-parent=\"#accordionOne\">\n                                <div class=\"accordion-body\">\n                                    <p>Yes. Callation lets you export reports in PDF or CSV, so you can share them or load them into other tools. <\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"headingOne4\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne4\" aria-expanded=\"false\">\n                                    Can I set up alerts for missed calls?                                <\/button>\n                            <\/div>\n                            <div id=\"collapseOne4\" class=\"accordion-collapse collapse \"  data-bs-parent=\"#accordionOne\">\n                                <div class=\"accordion-body\">\n                                    <p>Yes. You can set up alerts for missed call tracking, long call durations, or other events, so your team finds out quickly. <\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"headingOne5\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne5\" aria-expanded=\"false\">\n                                    Is call reporting software hard to set up?                                <\/button>\n                            <\/div>\n                            <div id=\"collapseOne5\" class=\"accordion-collapse collapse \"  data-bs-parent=\"#accordionOne\">\n                                <div class=\"accordion-body\">\n                                    <p>No. Callation is built to be easy to use from day one. Most teams do not need training to start using the dashboards. <\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div> <!-- \/.container -->\n                    <img decoding=\"async\" src=\"https:\/\/basecode.com.au\/stagingforcallation\/wp-content\/themes\/sinco\/assets\/images\/shape\/shape_36.svg\" alt=\"Awesome Image\" class=\"shapes shape-one\">\n                <div class=\"shapes oval-one\"><\/div>\n    <\/div> <!-- \/.fancy-feature-twenty -->\n    \n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Call Reporting and Analytics Across Multiple Platforms Callation delivers call reporting and analytics for FusionPBX, Enswitch, and Genesys Cloud. Get the same clear reporting and dashboard visibility, whatever system your business runs on. Contact Us Reporting Tailored to Your Platform All businesses don&#8217;t run on the same platforms, and reporting should not be a barrier [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":571,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tpl-default-elementor.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4621","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/pages\/4621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/comments?post=4621"}],"version-history":[{"count":124,"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/pages\/4621\/revisions"}],"predecessor-version":[{"id":6001,"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/pages\/4621\/revisions\/6001"}],"up":[{"embeddable":true,"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/pages\/571"}],"wp:attachment":[{"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/media?parent=4621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}