{"id":1239,"date":"2022-02-28T10:25:44","date_gmt":"2022-02-28T10:25:44","guid":{"rendered":"http:\/\/fastwpdemo.com\/newwp\/sinco\/?page_id=1239"},"modified":"2026-06-27T12:40:05","modified_gmt":"2026-06-27T12:40:05","slug":"mitel-call-reporting","status":"publish","type":"page","link":"https:\/\/basecode.com.au\/stagingforcallation\/our-services\/mitel-call-reporting\/","title":{"rendered":"Mitel Call Reporting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1239\" class=\"elementor elementor-1239\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d813288 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"d813288\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae44c6f\" data-id=\"ae44c6f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbea799 elementor-widget elementor-widget-sinco_service_detail\" data-id=\"bbea799\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sinco_service_detail.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n    <!-- \n    =============================================\n        Service Details\n    ============================================== \n    -->\n    <div class=\"service-details position-relative mt-160 mb-50 lg-mt-100 lg-mb-100\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-xl-9 col-lg-8 order-lg-1\">\n                    <div class=\"service-details-meta ps-lg-5 ms-xxl-4\">\n                                                <h1 class=\"main-title\">Mitel Call Reporting<\/h1>\n                                                 \n                                                <p><p>Purpose-built for Mitel environments - Callation delivers accurate, fast Mitel call reporting across your entire phone system, with no complicated setup required.<\/p>\n<a href=\"https:\/\/www.callation.com\/contact-us\" class=\"btn-one ripple-btn mt-30 mb-30 d-inline-block\">Contact Us<\/a><\/p>\n                                                \n                        \n                        \n                                                <h2>How Callation Supports Mitel<\/h2>\n                                                 \n                                                <p>Callation provides comprehensive Mitel call reporting through detailed call detail records (CDRs), enabling organisations to monitor call activity, missed calls, extension performance, and trunk utilisation with accuracy and clarity. Callation is certified for MiVoice Business and listed in the official Mitel App Integrations Gallery.<\/p>\n                                               \n                                                <img decoding=\"async\" src=\"https:\/\/basecode.com.au\/stagingforcallation\/wp-content\/uploads\/2026\/06\/How-Callation-Supports-Mitel.png\" alt=\"Awesome Image\" class=\"main-img-meta\">\n                                                \n                                                <h3 class=\"sub-title\">What is included with Mitel Call Reporting<\/h3>\n                                                \n                                                <div>\n                            <div class=\"row\">\n                                                                <div class=\"col-md-6 d-flex\" data-aos=\"fade-up\">\n                                    <div class=\"block-style-ten color-two ps-2 pe-2 text-center tran3s mt-10\">\n                                        <div class=\"icon d-flex align-items-end\"><img decoding=\"async\" src=\"https:\/\/basecode.com.au\/stagingforcallation\/wp-content\/uploads\/2026\/06\/Call-reporting-01.png\" alt=\"Awesome Image\" class=\"m-auto\"><\/div>\n                                        <h6><a href=\"#\"><h4>Call Reporting<\/h4>\n<p>Powerful insights from your call activity. Monitor every extension, group, trunk and resource across your entire Mitel environment, with call accounting software capabilities built in.<\/p><\/a><\/h6>\n                                    <\/div> <!-- \/.block-style-ten -->\n                                <\/div>\n                                                               <div class=\"col-md-6 d-flex\" data-aos=\"fade-up\">\n                                    <div class=\"block-style-ten color-two ps-2 pe-2 text-center tran3s mt-10\">\n                                        <div class=\"icon d-flex align-items-end\"><img decoding=\"async\" src=\"https:\/\/basecode.com.au\/stagingforcallation\/wp-content\/uploads\/2026\/06\/customer-reporting-01.png\" alt=\"Awesome Image\" class=\"m-auto\"><\/div>\n                                        <h6><a href=\"#\"><h4>Custom Reporting<\/h4>\n<p>Tailored reports designed to match your exact business needs. Work with our team to unlock the full potential of your call data.<\/p><\/a><\/h6>\n                                    <\/div> <!-- \/.block-style-ten -->\n                                <\/div>\n                                                               <div class=\"col-md-6 d-flex\" data-aos=\"fade-up\">\n                                    <div class=\"block-style-ten color-two ps-2 pe-2 text-center tran3s mt-10\">\n                                        <div class=\"icon d-flex align-items-end\"><img decoding=\"async\" src=\"https:\/\/basecode.com.au\/stagingforcallation\/wp-content\/uploads\/2026\/06\/Real-time-dashboard-01-1.png\" alt=\"Awesome Image\" class=\"m-auto\"><\/div>\n                                        <h6><a href=\"#\"><h4>Real-Time Dashboards<\/h4>\n\n<p>Configurable dashboards that give you a clear view of team performance and customer interactions -  without any hassle.<\/p><\/a><\/h6>\n                                    <\/div> <!-- \/.block-style-ten -->\n                                <\/div>\n                                                               <div class=\"col-md-6 d-flex\" data-aos=\"fade-up\">\n                                    <div class=\"block-style-ten color-two ps-2 pe-2 text-center tran3s mt-10\">\n                                        <div class=\"icon d-flex align-items-end\"><img decoding=\"async\" src=\"https:\/\/basecode.com.au\/stagingforcallation\/wp-content\/uploads\/2026\/06\/Schedule-reporting-Alert-01.png\" alt=\"Awesome Image\" class=\"m-auto\"><\/div>\n                                        <h6><a href=\"#\"><h4>Scheduled Reporting and Alerts<\/h4>\n\n<p>A cloud-based call reporting platform that delivers reports to your inbox daily, weekly or monthly. Set alerts for missed calls, long calls and more. Export in PDF, CSV and XLSX.<\/p><\/a><\/h6>\n                                    <\/div> <!-- \/.block-style-ten -->\n                                <\/div>\n                                                           <\/div>\n                        <\/div>\n                        <div class=\"mt-75 lg-mt-50\">\n                            <div class=\"row gx-xxl-5\">\n                                <div class=\"col-lg-6\">\n                                                                        <h3 class=\"sub-title\">Mitel Reporting Features <\/h3>\n                                                                        \n                                                                        <ul class=\"style-none list-item md-mb-40\">\n                                                                                <li>Extension, group, resource and call accounting reporting<\/li>\n                                    \t                                        <li>Inbound and outbound call volumes by user and period<\/li>\n                                    \t                                        <li>Missed calls, long-duration calls and trunk usage<\/li>\n                                    \t                                        <li>Call Queue reporting with wait times and abandoned calls<\/li>\n                                    \t                                        <li>Detailed call detail records for all calls<\/li>\n                                    \t                                        <li>Standard 5+ year data retention<\/li>\n                                    \t                                        <li>Export reports in PDF, CSV and XLSX formats<\/li>\n                                    \t                                    <\/ul>\n                                                                        \n                                <\/div>\n                                                                <div class=\"col-lg-6\">\n                                    <h3 class=\"sub-title\">Why Choose Callation<\/h3>                                    <p>Most Mitel phone systems provide limited visibility into call activity. Callation's cloud call reporting platform fills that gap, delivering real-time insights into performance, call volumes, and trends. Built for Mitel environments and multi-site organisations, it provides the reporting managers and business leaders needed to make informed decisions.<\/p>                                <\/div>\n                                                            <\/div>\n                        <\/div>\n                        <div class=\"mt-60 mb-20 lg-mt-40 lg-mb-10\">\n                            <div class=\"row gx-xxl-5\">\n                                                                <div class=\"col-xl-6 col-lg-12 col-md-6\">\n                                    <div class=\"block-style-fifteen mb-30\">\n                                        <div class=\"d-flex\">\n                                            <div class=\"text\">\n                                                <h6>Data Retention<\/h6>\n                                                <p>All call records stored for 5+ years as standard - no extra cost needed<\/p>\n                                                <a href=\"https:\/\/www.callation.com\/our-services\" class=\"details-btn\">Explore our services<\/a>\n                                            <\/div> <!-- \/.text -->\n                                            <div class=\"metric-box\">\n                                            <div class=\"metric\">\n                                                5+                                            <\/div>\n                                            <div class=\"metric-label\">\n                                                Years                                            <\/div>\n                                        <\/div>\n                                        <\/div>\n                                    <\/div> <!-- \/.block-style-fifteen -->\n                                <\/div>\n                                                                <div class=\"col-xl-6 col-lg-12 col-md-6\">\n                                    <div class=\"block-style-fifteen mb-30\">\n                                        <div class=\"d-flex\">\n                                            <div class=\"text\">\n                                                <h6>Export Formats<\/h6>\n                                                <p>Download your Mitel call data in the format that works for your team.<\/p>\n                                                <a href=\"https:\/\/www.callation.com\/our-product\" class=\"details-btn\">View Platform<\/a>\n                                            <\/div> <!-- \/.text -->\n                                            <div class=\"metric-box\">\n                                            <div class=\"metric\">\n                                                3                                            <\/div>\n                                            <div class=\"metric-label\">\n                                                Platforms                                             <\/div>\n                                        <\/div>\n                                        <\/div>\n                                    <\/div> <!-- \/.block-style-fifteen -->\n                                <\/div>\n                                 \n                            <\/div>\n                        <\/div>\n                                                <p><b>Mitel call reporting<\/b> with Callation gives you the full picture of your phone system without the complexity. No hardware to install. No long setup. Just accurate call data, delivered the way you need it, from day one.\nAll records are stored for 5+ years as standard, and custom reports are available on request for businesses with specific needs.\n<\/p>\n                                            <\/div> <!-- \/.service-details-meta -->\n                <\/div>\n                                <div class=\"col-xl-3 col-lg-4 col-md-8 order-lg-0\">\n                    <div class=\"service-sidebar md-mt-60\">\n                        <div id=\"nav_menu-7\" class=\"service-widget widget_nav_menu\"><div class=\"menu-footer-service-menu-container\"><ul id=\"menu-footer-service-menu\" class=\"menu\"><li id=\"menu-item-4213\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4213\"><a href=\"https:\/\/basecode.com.au\/stagingforcallation\/our-services\/mitel-call-reporting\/\">Mitel Call Reporting<\/a><\/li>\n<li id=\"menu-item-4626\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4626\"><a href=\"https:\/\/basecode.com.au\/stagingforcallation\/our-services\/multi-platform-call-reporting\/\">Multi-Platform Call Reporting<\/a><\/li>\n<\/ul><\/div><\/div><div id=\"sinco_download_brochure-1\" class=\"service-widget widget_sinco_download_brochure\">      \t\t\n\t\t<div class=\"download-btn-group\">\n                        <a href=\"https:\/\/demo.callation.com.au\/dashboards\" target=\"_blank\" class=\"d-flex tran3s mb-15\">\n                <i class=\"bi bi-file-earmark-pdf\"><\/i>\n                <span>Live Demo<\/span>\n            <\/a>\n                                    <a href=\"https:\/\/my.callation.com.au\/login\" target=\"_blank\" class=\"d-flex tran3s mb-15\">\n                <i class=\"bi bi-file-earmark-text\"><\/i>\n                <span>Customer Login<\/span>\n            <\/a>\n                    <\/div>\n                             \n        <\/div>   \n                    <\/div> <!-- \/.service-sidebar -->\n                <\/div>\n                            <\/div>\n        <\/div>\n    <\/div> <!-- \/.service-details -->\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ac3b774 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ac3b774\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a027197\" data-id=\"a027197\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1dc325d elementor-widget elementor-widget-sinco_call_to_action_v2\" data-id=\"1dc325d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sinco_call_to_action_v2.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n    <!-- \n    =============================================\n        Fancy Short Banner Three\n    ============================================== \n    -->\n    <div class=\"fancy-short-banner-three position-relative mt-160 lg-mt-80\">\n        <div class=\"container\">\n            <div class=\"bg-wrapper\">\n                <div class=\"row align-items-center\">\n                    <div class=\"col-lg-8 m-auto\" data-aos=\"fade-up\">\n                                                <div class=\"title-style-one text-center white-vr mb-30\" data-aos=\"fade-up\">\n                            <h2 class=\"main-title\">Ready to get more from your Mitel phone system?<\/h2>\n                        <\/div> <!-- \/.title-style-one -->\n                                                                        <a href=\"https:\/\/www.callation.com\/contact-us\" class=\"btn-six ripple-btn\">Get in Touch<i class=\"fas fa-chevron-right\"><\/i><\/a>\n                                            <\/div>\n                <\/div>\n            <\/div> <!-- \/.bg-wrapper -->\n        <\/div> <!-- \/.container -->\n    <\/div> <!-- \/.fancy-short-banner-three -->\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-683171d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"683171d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d900a40\" data-id=\"d900a40\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-707f944 elementor-widget elementor-widget-sinco_our_faqs\" data-id=\"707f944\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sinco_our_faqs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t   \n\t       \n        \n    <!--\n    =====================================================\n        Feature Section Twenty\n    =====================================================\n    -->\n    <div class=\"fancy-feature-twenty position-relative mt-160 pb-100 lg-mt-100 lg-pb-70\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-lg-5\">\n                    <div class=\"block-style-five pe-xxl-5 me-xxl-5 md-pb-50\">\n                                                 <div class=\"title-style-three\">\n                            <div class=\"sc-title\"><\/div>\n                            <h2 class=\"main-title\">Frequently Ask Questions<\/h2>\n                        <\/div> <!-- \/.title-style-three -->\n                                                                         <p class=\"pt-20 pb-15\"> <\/p>\n                                                                        <a href=\"https:\/\/demo.callation.com.au\/demo-login\" class=\"btn-eight ripple-btn\">View Live Demo<\/a>\n                                            <\/div> <!-- \/.block-style-five -->\n                <\/div>\n\n                <div class=\"col-lg-7\">\n                    <div class=\"accordion accordion-style-one\" id=\"accordionOne\">\n                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"headingOne1\">\n                                <button class=\"accordion-button \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne1\" aria-expanded=\"false\">\n                                    What are the best call reporting tools compatible with Mitel phone systems?                                <\/button>\n                            <\/div>\n                            <div id=\"collapseOne1\" class=\"accordion-collapse collapse show\"  data-bs-parent=\"#accordionOne\">\n                                <div class=\"accordion-body\">\n                                    <p>The best tools connect directly to your Mitel system and pull data from every extension, group and trunk automatically. Look for a cloud-based platform that gives you scheduled reports, real-time dashboards and missed call alerts - with no hardware required. <\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"headingOne2\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne2\" aria-expanded=\"false\">\n                                    What are the essential features of a call reporting platform?                                <\/button>\n                            <\/div>\n                            <div id=\"collapseOne2\" class=\"accordion-collapse collapse \"  data-bs-parent=\"#accordionOne\">\n                                <div class=\"accordion-body\">\n                                    <p>Key features include extension and group reports, real-time dashboards, scheduled email delivery, missed call alerts and data export in PDF, CSV or XLSX. Five-year data retention and custom reporting options are also worth looking for. <\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"headingOne3\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne3\" aria-expanded=\"false\">\n                                    How do you generate detailed call reports from Mitel communication platforms?                                <\/button>\n                            <\/div>\n                            <div id=\"collapseOne3\" class=\"accordion-collapse collapse \"  data-bs-parent=\"#accordionOne\">\n                                <div class=\"accordion-body\">\n                                    <p>A cloud-based reporting platform connects to your Mitel environment and captures call detail records automatically. Reports can then be run on demand or scheduled to arrive in your inbox daily, weekly or monthly. <\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"headingOne4\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne4\" aria-expanded=\"false\">\n                                    How can call analytics improve customer service operations?                                <\/button>\n                            <\/div>\n                            <div id=\"collapseOne4\" class=\"accordion-collapse collapse \"  data-bs-parent=\"#accordionOne\">\n                                <div class=\"accordion-body\">\n                                    <p>Real-time dashboards let managers see call activity as it happens. Missed call tracking means no enquiry goes unanswered. And scheduled reports give teams the data they need to spot patterns and improve response times. <\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                                <div class=\"accordion-item\">\n                            <div class=\"accordion-header\" id=\"headingOne5\">\n                                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne5\" aria-expanded=\"false\">\n                                    Where can I find call reporting features for Mitel phone systems?                                <\/button>\n                            <\/div>\n                            <div id=\"collapseOne5\" class=\"accordion-collapse collapse \"  data-bs-parent=\"#accordionOne\">\n                                <div class=\"accordion-body\">\n                                    <p>Most Mitel resellers and channel partners can point you to a compatible reporting platform. You can also check the Mitel App Integrations Gallery, which lists solutions that have been tested and approved to work with Mitel systems. <\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div> <!-- \/.container -->\n                    <img decoding=\"async\" src=\"https:\/\/basecode.com.au\/stagingforcallation\/wp-content\/themes\/sinco\/assets\/images\/shape\/shape_36.svg\" alt=\"Awesome Image\" class=\"shapes shape-one\">\n                <div class=\"shapes oval-one\"><\/div>\n    <\/div> <!-- \/.fancy-feature-twenty -->\n    \n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-a5a4e17 e-flex e-con-boxed e-con e-parent\" data-id=\"a5a4e17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Mitel Call Reporting Purpose-built for Mitel environments &#8211; Callation delivers accurate, fast Mitel call reporting across your entire phone system, with no complicated setup required. Contact Us How Callation Supports Mitel Callation provides comprehensive Mitel call reporting through detailed call detail records (CDRs), enabling organisations to monitor call activity, missed calls, extension performance, and trunk [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":571,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tpl-default-elementor.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1239","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/pages\/1239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/comments?post=1239"}],"version-history":[{"count":152,"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/pages\/1239\/revisions"}],"predecessor-version":[{"id":6004,"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/pages\/1239\/revisions\/6004"}],"up":[{"embeddable":true,"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/pages\/571"}],"wp:attachment":[{"href":"https:\/\/basecode.com.au\/stagingforcallation\/wp-json\/wp\/v2\/media?parent=1239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}